Question 1

What materials are your rugs made from?

Accepted Answer

Our rugs are crafted from premium natural fibers including New Zealand wool, cashmere wool blends, and sustainable jute. We select materials for their exceptional quality, durability, and environmental sustainability. Each fiber is chosen to reveal its inherent beauty through our hand-weaving process.

Question 2

How long does it take to make a hand-knotted rug?

Accepted Answer

A single 9×12 foot cashmere rug requires approximately 400 hours of focused craftsmanship by our skilled Indian artisans. The time varies based on size, material density, and design complexity. Each rug is hand-knotted using centuries-old techniques, ensuring museum-quality results that last for generations.

Question 3

What is your return policy?

Accepted Answer

We offer a 30-day return policy from the delivery date. If you're not completely satisfied, you can return your rug in its original condition for a full refund. All orders include a prepaid return label for your convenience. We want you to be certain this is the perfect rug for your space.

Question 4

How should I care for my Kapetto rug?

Accepted Answer

Regular vacuuming with a low-power setting maintains your rug's appearance. Rotate every 3-6 months for even wear. For spills, blot immediately with a clean, dry cloth—never rub. Professional cleaning is recommended every 12-18 months. We provide detailed care instructions with each purchase and offer ongoing support for maintaining your rug's beauty.

Question 5

Do you offer custom sizes or colors?

Accepted Answer

Yes, we offer bespoke sizing and custom color options. Custom orders typically require 8-12 weeks for production by our artisan partners in India. Contact us at custom@kapetto.com with your specifications, and our team will work with you to create a rug perfectly suited to your space and aesthetic vision.

Question 6

Where are Kapetto rugs made?

Accepted Answer

Each Kapetto rug is hand-knotted or hand-woven by skilled artisans in India using traditional techniques refined over centuries. We partner with experienced craftspeople who bring generational expertise to every piece. Our designs honor both Scandinavian minimalism and the rich textile heritage of Indian artisan tradition.

Question 7

What makes your rugs sustainable?

Accepted Answer

Sustainability is inherent in our craft, not an added consideration. We use natural, biodegradable fibers—wool is renewable, jute improves soil health and requires minimal water. Traditional hand-knotting requires no industrial processes or chemical treatments. We use recycled packaging and design for longevity, creating rugs that endure for decades rather than following fashion cycles.

Question 8

How long will my rug last?

Accepted Answer

When properly maintained, a Kapetto rug will serve your home for decades, developing a subtle patina that enhances rather than diminishes its character. Our hand-knotted construction and premium materials ensure exceptional durability. Many high-quality hand-knotted rugs last 50+ years, becoming treasured family heirlooms that improve with age.

Question 9

What shipping options do you offer?

Accepted Answer

We ship worldwide via trusted carriers with full insurance and tracking. Standard delivery within the continental United States typically requires 5-7 business days. International orders are subject to customs duties and import taxes (buyer's responsibility). All rugs are meticulously packaged to ensure safe arrival at your home.

Question 10

Can I see the rug in person before purchasing?

Accepted Answer

Currently, we operate exclusively online to maintain competitive pricing while ensuring the highest quality standards. Each rug is photographed with meticulous attention to color accuracy and texture representation. Our 30-day return policy allows you to experience the rug in your space—if it's not perfect, return it with the prepaid label included with your order.

Question 11

Do you have a physical showroom?

Accepted Answer

We currently operate through our online platform exclusively. This allows us to maintain competitive pricing while ensuring museum-quality standards. Each product is photographed with meticulous attention to color accuracy and texture. For those who prefer in-person experience before purchase, we offer a 30-day return policy with prepaid return labels.

Question 12

How do I choose the right size rug?

Accepted Answer

For living spaces, your rug should extend at least 18 inches beyond the furniture perimeter on all sides. In dining areas, ensure the rug extends 24-30 inches beyond the table when chairs are pulled out. For bedrooms, the rug should extend 18-24 inches beyond the bed on three sides. Our size guide provides detailed recommendations for each room type.

Question 13

What is the difference between hand-knotted and hand-woven rugs?

Accepted Answer

Hand-knotted rugs are created by tying individual knots to the foundation, resulting in a dense, durable pile with exceptional longevity—ideal for high-traffic areas. Hand-woven rugs (flatweave) have no pile and are created by weaving warp and weft threads, resulting in a thinner, reversible textile. Both techniques require significant artisan skill and time investment.

Question 14

Are your rugs suitable for homes with pets?

Accepted Answer

Yes, our wool and jute rugs are naturally stain-resistant and durable, making them suitable for homes with pets. Wool fibers naturally repel liquid, giving you time to blot spills before they set. The dense hand-knotted construction withstands pet traffic well. We recommend placing a rug pad underneath to prevent slipping and provide additional cushioning.

Question 15

What is your pricing based on?

Accepted Answer

Our pricing reflects the significant time investment (300-500+ hours per rug), premium natural materials (New Zealand wool, cashmere), artisan expertise (generational craftspeople), and fair compensation for our makers. Unlike mass-produced alternatives, each Kapetto rug is a considered investment in enduring quality, sustainable materials, and meaningful craftsmanship.

FAQ

FREQUENTLY ASKED QUESTIONS

About our rugs

Are Kapetto rugs handmade?

What materials do you use?

How long does it take to make a rug?

Do you offer custom sizes?

Purchase process

How do I place an order?

Can I see samples before ordering?

What if the rug doesn't match my expectations?

Delivery information

Where do you ship?

How long will delivery take?

Do you offer free shipping?

Maintenance questions

How do I clean my rug?

Is shedding normal?

Can I use a rug pad?

Additional questions

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